Posted on: Wednesday, 12 July 2017
Not always, but get in touch with our support team on LiveChat for them to check if your account is eligible for cross-verification. They will do their best to make the process as simple as possible for you.
LIVE CHAT
STICKY FAQS
1. What type of promotions can I expect to see here?
2. How do I set up an account with you guys?
3. What kind of bonuses can I receive here?
MY ACCOUNT
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REGISTRATION
- How do I set up an account with you guys?
- What do I get for signing up?
- What countries do you accept?
- How old must I be to sign up?
- Is the currency automatically chosen for me on my account?
- Why isn’t my email address accepted?
- Why can’t I register an account?
- Do I get no-deposit Free Spins if I sign up?
- Can I have more than one account?
- Can people who live in the same household have multiple accounts?
- Can I share an account with a partner or a friend?
VERIFICATION
PLAYING GAMES
ACCOUNT SETTINGS
- Why should I verify my account?
- How do I verify?
- What documents do I need to send in to verify?
- I’ve sent in my documents for verification, now what?
- How do I make a withdrawal?
- How long does it take to verify my account?
- I think I have an account on another of your casinos. Do I need to verify this one too?
- I don’t have an ID or passport, so how do I verify my account?
- How do I provide a proof of address if I don’t receive bills through the post?
- My household documents are in my partners name. Can I use them for verification?
- Do I need to update my details if I change address?
PROMOTIONAL
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OUR BONUSES
- What are bonuses and how do they work?
- What kind of bonuses can I receive here?
- What is a wagering requirement?
- How do I know if I have bonuses waiting for me?
- How and when are bonus funds used?
- Can I withdraw my bonus funds?
- Is there anything I should know about my bonus?
- I’m trying to use my bonus funds in-game but the funds aren't there, what gives?
- How much do I have left to wager on my bonus?
- Can I get a free bonus?
- My wagering requirement on my bonus just increased whilst I was playing!
- What are Free Spins, and how do they work?
- What are game weights and how do they work?
OUR PROMOS
LOYALTY
PAYMENTS
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DEPOSITING
WITHDRAWING
- How do I withdraw?
- What do I need to do to withdraw?
- How long will it take until I receive my funds?
- I’m trying to withdraw to a payment method but the funds are being sent to a different one. Why is that?
- Why is my withdrawal being split across multiple payment methods?
- What happens to my bonus if I try to withdraw?
- Do I have to wager my deposit before I try to withdraw it?
- My account is verified but I still can’t withdraw. Why is that?
- Are there any charges applicable when I withdraw?
- Do you process withdrawals around the clock?
- Can I withdraw to someone else's payment account?
PAYMENT METHODS
RESPONSIBLE GAMING
OUR WEBSITE
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SUPPORT
SAFETY & SECURITY
OUR GAMES
WEBSITE SPECS
TECHNICAL QUESTIONS
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GAMES
- I'm getting an error when I try to open a game, can you help?
- I got kicked out of the game in the middle of a round, so what now?
- Games feel lagged today, why is that?
- You say you have a game provider, but I cannot seem to find it in the games list.
- I won but my winnings weren't credited to my balance. Where's my money?
PROMOTIONS
- Where are my Free Spins?
- I completed the wagering requirement of a bonus but the funds disappeared instead of turning to real funds. Where's my money?
- I had a bonus in my account but its disappeared all by itself. Where's the money gone?
- I've used a promo code but have not been credited the offer. Am I doing something wrong?
PAYMENTS
WEBSITE
