Posted on: Thursday, 13 July 2017
We will protect your personal data in line with all applicable data protection laws and regulations which we are duty bound to do with our license obligations.
LIVE CHAT
STICKY FAQS
1. What type of promotions can I expect to see here?
2. How do I set up an account with you guys?
3. What kind of bonuses can I receive here?
MY ACCOUNT
-
REGISTRATION
- How do I set up an account with you guys?
- What do I get for signing up?
- What countries do you accept?
- How old must I be to sign up?
- Is the currency automatically chosen for me on my account?
- Why isn’t my email address accepted?
- Why can’t I register an account?
- Do I get no-deposit Free Spins if I sign up?
- Can I have more than one account?
- Can people who live in the same household have multiple accounts?
- Can I share an account with a partner or a friend?
VERIFICATION
PLAYING GAMES
ACCOUNT SETTINGS
- Why should I verify my account?
- How do I verify?
- What documents do I need to send in to verify?
- I’ve sent in my documents for verification, now what?
- How do I make a withdrawal?
- How long does it take to verify my account?
- I think I have an account on another of your casinos. Do I need to verify this one too?
- I don’t have an ID or passport, so how do I verify my account?
- How do I provide a proof of address if I don’t receive bills through the post?
- My household documents are in my partners name. Can I use them for verification?
- Do I need to update my details if I change address?
PROMOTIONAL
-
OUR BONUSES
- What are bonuses and how do they work?
- What kind of bonuses can I receive here?
- What is a wagering requirement?
- How do I know if I have bonuses waiting for me?
- How and when are bonus funds used?
- Can I withdraw my bonus funds?
- Is there anything I should know about my bonus?
- I’m trying to use my bonus funds in-game but the funds aren't there, what gives?
- How much do I have left to wager on my bonus?
- Can I get a free bonus?
- My wagering requirement on my bonus just increased whilst I was playing!
- What are Free Spins, and how do they work?
- What are game weights and how do they work?
OUR PROMOS
LOYALTY
PAYMENTS
-
DEPOSITING
WITHDRAWING
- How do I withdraw?
- What do I need to do to withdraw?
- How long will it take until I receive my funds?
- I’m trying to withdraw to a payment method but the funds are being sent to a different one. Why is that?
- Why is my withdrawal being split across multiple payment methods?
- What happens to my bonus if I try to withdraw?
- Do I have to wager my deposit before I try to withdraw it?
- My account is verified but I still can’t withdraw. Why is that?
- Are there any charges applicable when I withdraw?
- Do you process withdrawals around the clock?
- Can I withdraw to someone else's payment account?
PAYMENT METHODS
RESPONSIBLE GAMING
OUR WEBSITE
-
SUPPORT
SAFETY & SECURITY
OUR GAMES
WEBSITE SPECS
TECHNICAL QUESTIONS
-
GAMES
- I'm getting an error when I try to open a game, can you help?
- I got kicked out of the game in the middle of a round, so what now?
- Games feel lagged today, why is that?
- You say you have a game provider, but I cannot seem to find it in the games list.
- I won but my winnings weren't credited to my balance. Where's my money?
PROMOTIONS
- Where are my Free Spins?
- I completed the wagering requirement of a bonus but the funds disappeared instead of turning to real funds. Where's my money?
- I had a bonus in my account but its disappeared all by itself. Where's the money gone?
- I've used a promo code but have not been credited the offer. Am I doing something wrong?
PAYMENTS
WEBSITE
